The Coastal Division has worked hard in recent years to improve the quality of its service.
In 2014, the Coastal Division received ISO9001 certificate of Quality Management and since early 2016, the Coastal Division has also held ISO14001 certification for Environmental Management Systems. This means that the organisation is making great efforts to sustainably increase customer satisfaction and to maximally reduce environmental risks through better agreements with contractors, thorough checks on the building sites, in-depth training and awareness building of its own staff, and so on.
Following a successful external audit at the end of 2016, the Coastal Division was awarded two new ISO certificates: ISO9001:2015 for Quality Management and ISO14001:2015 for Environmental Management Systems. For both quality and the environment, the Coastal Division is now certified for the new 2015 versions of the ISO standards. The main added value of these revised standards is that all efforts in terms of customer satisfaction and environmental management follow a risk-based approach