In performing all of these duties, communication with the local authorities and citizens is a key component of the approach taken by the Coastal Division. The citizen, the customers, but also the numerous holiday-makers to the coastal region are informed in the best possible way about our duties, achievements and projects.
Besides the means of communication required by law, the department – for the purposes of disseminating information and raising awareness – uses open meetings, exhibitions, information boards and information stands, as well as media reports and publications. Through our educational projects we try to rouse the interest of young people.
In addition, the department frequently participates in large coast and art exhibitions as well as coast- and sea-related events in the region.
The Coastal Division aims to provide a high-quality service. Therefore, an adequate quality policy should not be overlooked. The cornerstone of this quality policy is the development of an environmental and quality management system in accordance with ISO standards.
In 2 January 2014 the certificate for ISO 9001:2008 was granted to the Coastal Division. This ISO standard places high demands on an organisation’s quality management system.
At the end of 2015, the Coastal Division finished its implementation process for the ISO 14001 standard for environmental management systems. This is an internationally recognised standard relating to the environmental management of organisations. Through this environmental management system, the department aims to study, control, and limit its impact on the environment, as well as ensuring that it conforms to environmental legislation. As a government agency, the Coastal Division also seeks to assume an exemplary role as regards the environment. Indeed, by implementing this environmental management system, it sends a clear signal to contractors, service providers and suppliers.
After a positive external audit, the Coastal Division is now also the proud holder of the ISO14001 certification.
After a succesful external audit end 2016, the Coastal Division received the new certificates for ISO9001:2015 and ISO14001:2015. The standards emphasise more on risk management and a higher involvement of management in the governance of the quality and environmental control system. Both certificates were reconfirmed early in 2020 after a successful external audit by certification body DNV GL.
The quality policy is complemented by the use of an automated Project Management Tool for the monitoring of the infrastructure projects and the rollout of business continuity planning.
Knowledge Enhancement and Anchoring
In view of the specific nature of the duties of the Coastal Division, the anchoring and expansion of available knowledge, both national and international, is of paramount importance. The department has extensive technical knowledge and experience in respect of hydraulic engineering, both along the coast and in marinas and fishing ports. There is also specific know-how about coastal erosion, tides, wave dynamics, management of dune areas, hydrography and hydrometeorology.
Additionally, the exchange of knowledge with neighbouring countries is encouraged so that the issue of sea defence works can be viewed within a wider European context. The Coastal Division makes valued contributions to national and international conferences, workshops and training programmes, and also acts as a partner in numerous European projects. Through structural cooperation with the Maritime Academy, it provides training courses and monitoring, and the Coastal Division ensures that it has qualified hydrographic personnel.
In the interest of knowledge exchange and enhancement, the Coastal Division is represented in the North Sea Coastal Management Group, PIANC, NOOS, GOOS etc. Through international cooperation, they seek to enhance the efficiency and effectiveness of their duties, as well as ensuring they are sustainable in the long run.